("Let’s Order In – letsorderin.ca" or "we", "us", "our", etc)
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Collection, Use and Disclosure of Personal Information
We may collect, use, disclose and retain personal information for the following purposes:
• to open and maintain an account with us;
• to offer and provide licenses, products and services;
• to process orders for products/services;
• to process payments;
• to carry out customer surveys, in order to evaluate the needs, wants and satisfaction levels of our customers and to analyze and manage our business;
• to provide and administer services and monitor your purchases, fees paid and payable, payment history, parties to transactions, payments and payment card usage;
• to verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to accounts;
• to comply with legal or regulatory requirements (including those related to security);
• to promote and market products and services offered by us;
• to provide for the purchase and license to online products/services for purchase;
• to respond to inquiries from you;
Except as required for the foregoing, or as required or permitted by applicable law, Let’s Order In does not disclose personal information to third parties without your prior consent.
Information collected when you use the Website, App or the Service
In certain circumstances the personal information we collect and maintain may include:
1. your name, address, telephone number, email address or other information to contact or identify you;
2. information about the goods or services provided to or by you;
3. information about your transactions with us, including bills, credit history, payment preference, billing and credit card information, and other details and preferences;
4. information from communications with you, including your feedback and requests for customer care;
5. where required by law to do so;
6. site activity information and cookies (see below)
7. location information of your mobile device when any one of our Apps is open on your device
8. voluntary information provided by you, which may include restaurant and courier reviews and ratings, referrals, special order instructions, feedback, and other actions performed on the Website or App
Since we utilize the services of third-party food service providers and third-party independent driver contractors, we share your information to facilitate the Service. This may include sending emails or text notifications, processing payments, placing orders, sending delivery instructions, and providing superior customer service. We require that our third-parties commit to use this information for the sole purpose of fulfilling the Service.
What are Cookies?: we use a browser feature called a cookie to collect information anonymously and track user patterns on the site. A cookie is a small text file that is placed on your hard disk by a web site and contain a unique identification number that identifies your browser, but not you, to our computers each time you visit the site. Cookies tell us which pages of our web site are visited and by how many people. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences.
Accuracy and Completeness
When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate, up to date, and complete. This may involve requesting further information or updates from you. We do request that you advise us of changes to your personal information so that our records may remain current.
Retention and Destruction
The law allows us, for legal or business purposes, to retain personal information for as long as is reasonable. Upon expiry of an appropriate retention period, bearing in mind reasonable legal and business requirements, personal information will either be destroyed in a secure manner or made anonymous. You should be aware that there may be legally required minimum retention periods, which we must and do observe. Should any consent, where consent is required, to our collection, use, disclosure or retention of personal information be revoked, the law also allows us to continue to retain the information for as long as is reasonable for legal or business purposes. In the event that revocation of any required consent may have consequences to the individual concerned, we will advise the individual of the consequences of revoking their consent where it is reasonable in the circumstances to do so.
Security of Personal Information
We recognize our legal obligations to protect personal information collected during the course of carrying on business. We have therefore made reasonable arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information. We use a third-party, industry-accepted Payment Gateway to securely process credit card transactions.
Please note that our website and our online services may contain links to other websites which are provided as a convenience for visitors to our website or users of our services only. Any third party websites will have their own privacy policies and practices, and we cannot be responsible for such third parties or their websites.
Requests for Access to Personal Information
The law permits individuals to submit written requests to us to provide them with:
• access to their personal information, if any, under our custody or control;
• information about the purposes for which their personal information under our custody or control has been and is being used by us; and
• the names of persons or entities to whom, and the circumstances in which, their personal information has been and is being disclosed by us.
We would also note that your ability to access your personal information under our control is not absolute and we reserve all our legal rights to not disclose personal information should we be of the view that it is not appropriate or reasonable to do so.
Responses to Requests for Access to Personal Information
Our response to requests for access to personal information will in all cases be in writing, and will confirm whether we are providing all or part of the requested information, whether or not we are allowing access or providing copies, and, if access is being provided, when that will be given. If access or copies are refused by us, we will provide written reasons for such refusal and the section of The Personal Information Protection and Electronic Documents Act or other applicable privacy legislation on which that refusal is based, along with the name of the person at Let’s Order In who can answer questions about the refusal, and particulars of how the requesting individual can ask the Information and Privacy Commissioner of Canada or other applicable regulator to review our decision.
Requests for Correction of Personal Information
The law permits individuals to submit written requests to us to correct errors or omissions in their personal information where that information is in our custody or control. We do require that all such requests be in writing, with no exceptions, and email is not considered to be in writing. We reserve the right to require sufficient information and detail from the individual in question in order to properly locate the information and provide a response. In the event that an individual alleges inaccuracies, errors or omissions in the personal information in our custody or control, we will either:
• correct the personal information and, if reasonable to do so, send correction notifications to any other organizations to whom we disclosed the incorrect information; or
• decide not to correct the personal information but annotate the personal information that a correction was requested but not made.
Corrections or amendments will not be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.
Amendment of Policy
Contacting or Communicating with Us
If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at:
2111583 Alberta Inc.
DBA Let’s Order In
12, 11 Street NE
Medicine Hat, AB
or by email at firstname.lastname@example.org